Citibank recently agreed to a $29.5 million settlement after being accused of making unauthorized robocalls to individuals who were not their customers. If you received such calls between August 15, 2014, and July 31, 2024, you may be eligible for a payout ranging from $350 to $850 or up to $2,500 with sufficient proof. Here’s everything you need to know to claim your share of the settlement.
What is the Citibank Robocall Settlement?
The settlement addresses allegations that Citibank violated the Telephone Consumer Protection Act (TCPA) by making unsolicited automated calls to non-customers. The lawsuit claims these calls were made to collect on past-due credit card accounts. While Citibank denies the allegations, the bank has agreed to the settlement to resolve the claims without further litigation.
Who is Eligible to File a Claim?
You may qualify for compensation if you meet the following criteria:
- Non-Customer Requirement: You were not a Citibank customer, credit cardholder, or authorized user at the time the calls were made.
- Call Timeframe: You received at least one automated or prerecorded call between August 15, 2014, and July 31, 2024.
- Evidence of Calls: Submitting phone records or other proof of receiving these calls may increase your payout, particularly for multiple calls.
How Much Can You Receive?
The amount you receive depends on the number of claims filed and the proof you provide:
- Standard Payment: Between $350 and $850 for eligible individuals.
- Enhanced Payment: Up to $2,500 if you received multiple calls and provide supporting evidence, such as phone records.
The final payment amounts will depend on the total number of valid claims.
Steps to File a Claim
Follow these steps to ensure you receive your compensation:
- Obtain the Claim Form
Visit the official settlement website, headtcpasettlement.com, to download or complete the claim form online. - Provide Your Information
Fill out the form with the following details:- Full name
- Address
- Claim ID number (if available)
- The phone number that received the call(s)
- A statement affirming that you were not a Citibank customer during the specified period.
- Submit Supporting Documents
Attach proof of the calls, such as phone records, to strengthen your claim. - File Your Claim
Submit the completed form either online or via mail to the Claims Administrator by the deadline, December 20, 2024.
Important Dates to Remember
Here are the critical deadlines and milestones for the settlement:
| Event | Deadline |
|---|---|
| Claim Submission Deadline | December 20, 2024 |
| Final Approval Hearing | January 14, 2025 |
| Distribution of Payments | After court approval |
Frequently Asked Questions (FAQs)
1. Do I need to be a Citibank customer to qualify?
No, this settlement is specifically for individuals who were not Citibank customers but still received robocalls.
2. What if I don’t have phone records?
While proof is not mandatory, claims with supporting evidence are more likely to receive higher payouts.
3. How will I receive my payment?
The payment method will be shared after the court gives final approval. Keep an eye on the official settlement website for updates.
4. Can I object to the settlement?
Yes, you can object if you disagree with the settlement terms. Follow the instructions on the settlement website to file an objection before the specified deadline.
Conclusion
If you believe you’re eligible for compensation under the Citibank robocall settlement, act promptly. Submit your claim by December 20, 2024, and include any relevant documentation to maximize your payout. For more details and to access the claim form, visit the official website at headtcpasettlement.com.